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  • Handle Phone Calls
  • Log Complaints
  • Records Time
  • Root Cause Analysis
Complaint handling procedure:
  • Establish a central point of contact for all information and monitor all services so that operating conditions are maintained and quality of service provisions recorded.
  • Establishing / maintaining the necessary systems to log and record responses to problems as they occur as well as recording performance of equipment, systems and personnel
  • Implementation of  a complaint management system that maintains and evolves in line with the clients changing requirements over time
  • Preparation of Evaluation reports , snag reports ,recording & analyzing nature of complaints , prioritizing &  attending to the same being the key elements to reduce  complaints